The eBay guy who sold me the faucet that I wanted emailed me today to tell me – oops, after all, we didn’t actually HAVE that faucet in stock, but how about a weird white faucet instead? Um. No. Gimme my money back. Now. (He did.)
I don’t get the sense that this eBay seller was a huge conglomerate – and many of them are. He also wasn’t some dude selling supplies out of his basement either. He’s just a guy who found a niche selling discontinued products and doesn’t bother to consider that people might want the product he’s advertised instead of what he’s trying to push out the door. A weird position to take when you are selling items through a function that encourages buyer feedback on transactions. (Nope, didn’t leave feedback. But I could.)
The thing that I find interesting is that throughout this kitchen remodel, I’ve had this type of experience 4 times so far. I’m really savvy when it comes to buying over the internet and I’m getting stuck with less than stellar follow-through. Actually, come to think of it, I’ve had this happen with local businesses too, so it isn’t just internet purchases. I feel bad for people who aren’t as experienced. Their frustration level must be to the roof.
I think it is back to Amazon unless I find the faucet at a more reliable company. At least I know THEY deliver what I buy.