Monthly Archives: July 2009

The lost art of customer service

The eBay guy who sold me the faucet that I wanted emailed me today to tell me – oops, after all, we didn’t actually HAVE that faucet in stock, but how about a weird white faucet instead?  Um.  No.  Gimme my money back.  Now. (He did.)

I don’t get the sense that this eBay seller was a huge conglomerate – and many of them are.  He also wasn’t some dude selling supplies out of his basement either.  He’s just a guy who found a niche selling discontinued products and doesn’t bother to consider that people might want the product he’s advertised instead of what he’s trying to push out the door. A weird position to take when you are selling items through a function that encourages buyer feedback on transactions.  (Nope, didn’t leave feedback.  But I could.)

The thing that I find interesting is that throughout this kitchen remodel, I’ve had this type of experience 4 times so far.  I’m really savvy when it comes to buying over the internet and I’m getting stuck with less than stellar follow-through.  Actually, come to think of it, I’ve had this happen with local businesses too,  so it isn’t just internet purchases.  I feel bad for people who aren’t as experienced.  Their frustration level must be to the roof.

I think it is back to Amazon unless I find the faucet at a more reliable company.  At least I know THEY deliver what I buy.

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Filed under Faucet, Kitchen

Today’s forecast is ice packs

Geez.  Pain radiating down from my right shoulder all the way to my thumb.  I KNOW it is chronic tendonitis.  If it were acute, I’d go do what he did and get a cortisone shot myself.  I just need to lay off the whole arm for a week or something.  Which is not consistent with my plans.  The cabinets are STILL sitting outside waiting for our attention.  Forget about the crochet projects I’ve also planned on completing in my “down” time. Grrrrrr…..  Or perhaps it is time to bring HER back:

Seriously???

Seriously???

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Filed under Kitchen

Doors are early!

Four big boxes showed up this morning with our cabinet door and drawerfronts.  We’ve only unpacked one just to see – and it is very pretty.  Much nicer than we expected.PrettyCabinetDoor

Oh wait – Fedex just dropped off box #5.  Cool.

Don’t mind the camera flash – that was the last shot I took before the camera ran out of batteries, so it was this one or waiting til later.

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Filed under Cabinets, Kitchen

Did I mention the sink is dented?

I called the sink place today and they will send out a replacement as well as a call tag for the existing sink.  They assure me that the new sink is the exact same as the one in the garage.  The dent is fairly minor and on the rim which will be hidden by the countertop.  I was unsuccessful in getting them to simply give me a partial refund.

I think I will buy the Jasmine faucet off the eBay guy.  Can’t really justify paying triple to buy it elsewhere.  I just have to decide what my “offer” will be.

Just bought the dishwasher clips.  They *may* be here early next week.

My arm/elbow/thumb is killing me so I decided to head to the movies.  Saw The Proposal.  Funny & cute.  I was the only one in the theater for quite a while which made the whole laughing-out-loud thing funnier cause I echoed.  Srsly.

Popped into IKEA on the way back and pondered the GORM closet solution (and gave myself a papercut on their measuring tapes).  Here is the deal.  The support posts are made of fairly thin wood that has a sharktooth joint every 12 inches or so – effectively NOT a solid single piece of wood.  The shelves could be cut down narrower to accommodate something between 19 and 30 inches, but I’d need to dismantle them a bit to do it.  Dismantle IKEA?  Yes.  Odd.  Is it sturdy enough to do the job?  Yes.  Would MDF posts work better?  Mebee.  I took the little GORM handout and will reflect further on the actual cost to outfit the closet to my preferences.  If it really would be cheaper, I’ll do it.  Else it is back to Home Depot.

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Filed under Closets, Faucet, Kitchen, Sink

Soapstone is in sight!

Last Saturday we popped into the city and plunked down the dough to buy the soapstone slabs.  I’m not at all sure how or why things have been consistently working out this way, but the very nature of our delay allowed the stock to turnover such that we ended up with absolutely BEAUTIFUL slabs with lovely veining.  I have no pics because we only had the cell phone camera.

After much deliberation about hefting these puppies, we decided to pay the extra money to have the 72 inch slab cut to a more manageable size.  Himself and VHU (Very Helpful Uncle) should be able to manage these pretty easily.

Delivery will be Monday – BEFORE our trip.  Yea!!!!!

Installation ? Well……  that might be a bit longer.  Or not.  We’d have to have all the cabinets back in and shimmed.  Possible.  I guess I’d better get my backside off the couch pretty soon then.

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Filed under Countertop, Kitchen

Fashioning oak

I had high hopes of banging through every bit of cabinetry & carpentry while the he and she were in Yosemite for a few days.  Alas, I’m too tired.  And kind of lonely.  It is way more – well, fun is a strong word, but we’ll say motivating – to work on the kitchen WITH people.  Much harder to keep going on my own.

Today I cut the oak for the thresholds to the dining room and tiny hallway.  I’m starting with a 6 inch board and will rout and shape it bit by bit until it works for each doorway.  The routing and shaping require a router or a table saw – neither of which is at the house at the moment.  You’ll get the general idea here:

Dining Room doorway

Dining Room doorway

Still needs stain too...

Still needs stain too...

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Filed under Carpentry, Kitchen

Dishwasher nervousness

We took the countertop off the dishwasher to facilitate both tiling under it and the removal of the side panel which had an old powderpost beetle infestation.  The tile job was fantastic – orchestrated wonderfully by my sister-in-law.

Remarkable!

Remarkable!

We had just returned the tile saw to the tool lending library before deciding this needed to be done.  She took all the tile scraps I’d cut during the day and made a mosaic tile puzzle.  Last piece – clearly I was feeling punchy – to make it work I took a small scrap and broke it with a hammer.  And it fit!  Confidence level – HIGH.

Fast forward to today.  After a number of calls to track down the side mounting clip part I needed, the appliance store guy said that the dishwasher doesn’t ACTUALLY need to be attached to anything just to run it (the clips aren’t in stock ANYWHERE locally).  The clips are for safety so it doesn’t tip over while it is open.  True enough it seems.  But I’m still sitting here on the floor with a powerful flashlight making sure there aren’t any leaks.  I’m still going to try to get the clips quickly, but I needed to see if this would work.

And geez, it is LOUD when there isn’t a top or side muffling all the noise.  It’s making my teeth rattle.

ETA:  Teeny bit of water right at the front right leg.  Not certain if that is residual water that may have been in the door when I loaded it.  Hmmmm….

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Filed under Dishwasher, Kitchen